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Rescuecom is definitely a ripoff. My hard drive on my PC failed and I called them regarding data recovery. The CSR that I spoke with outlined the 3 Levels that they offer for data recovery and the price for each one. She told me that a tech would call me back within an hour to discuss my options in more detail. The tech finally called me back almost 4 hours later.
I told him that I had a mechanical hard drive failure and asked what my options were. He told me that Level 1 would not work, that I would have to send the harddrive to them and it would cost anywhere between $250 up to $4,000 to attempt to retrieve the data. I told him that was too much money and figured I would call around to get other pricing.
A few days later there is a charge from rescuecom on my credit card for $98. They call it a diagnostic fee. The didn't diagnose anything - I told him that it was a mechanical hard drive failure and was just looking into pricing for data recovery!!! They will not refund my money, even though their CSR told me that there was no charge for anything unless I sent my harddrive to them for data recovery. This place sux and is such a ripoff. This should be illegal!!
Hhgifford
Moncks Corner, South Carolina
U.S.A.