RESCUECOM REVIEW: RESCUECOM never outsources tech support overseas. RESCUECOM recruited for press conference by Senator Charles Schumer to promote math & science in United States as an example of a company that hires U.S. technology professionals.
ABOUT THE RIPOFF REPORT BELOW:
Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. Sadly, the author of the complaint below was unreasonable and didn’t allow RESCUECOM the opportunity to make things right with them.
STATEMENT FROM RESCUECOM:
I believe this to be an employee of BJs wholesale club who is insane. He called the police claiming Rescuecom dumped garbage at BJs. I contacted him, his name is Ethan O. Kepler and he denies writing this report. BJs subsequently fired him.
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First off, I would like to say that this review is not based off of the quality of the product, but the morality of the management and ownership involved with Rescuecom. Rescuecom has partaken in immoral business practices that are described below. I am hoping to appeal in the humanity of people to expose Rescuecom for what they have done. I am avoiding the use of names other than rescuecom in order to protect the identities of those involved.
Here's the scenario, a local wholesale club manager discovers that someone has been dumping their trash illegally in the wholesale club's dumpster. The wholesale club investigates and finds that the trash being dumped belongs to Rescuecom. The manager simply prints and places a return label on the trash and returns it to the Rescuecom office, while also filing a police report. The owner and manager of rescuecom becomes furious that he has been exposed and arrives at the wholesale club at midnight to complain irrationally. The manager stands his ground and the Rescuecom owner storms off.
The next day, the Rescuecom owner contacts the wholesale club's home office and complains to the head of the company that he was wronged by the wholesale club manager and threatened by him. No such threatening occured, but the Rescuecom owner exaggerates and complains until he gets his way. The home office, upon only hearing the Rescuecom owner's side of the story, promptly fires the manager.
The problem I find is that the wholesale club manager was only attempting to do right for his company. Rescuecom was illegally dumping their trash into another company's dumpster to avoid trash fees. Now the wholesale club manager, a young man with a child and another on the way, finds himself unemployed around the holidays, all because he thought he was doing the right thing.
If that wasn't bad enough, one week after the firing occured. A manager of Rescuecom entered the wholesale club to "buy a slice of pizza." He immediately demanded service and appeared to be looking for an arguement with the cashier. The cashier replied, "would you like to talk to a manager?" The Rescuecom manager simply replied, "No, I've already gotten one of your managers fired. Maybe you're next." He then simply walked out without his purchase.
I have never experienced a more disheartening experience than what I have seen and heard out of this scenario.