Complaint Review: Ramada Plaza Resorts

A little over two years ago, I received a voucher in the mail with a vacation package deal from Ramada Plaza Inn. They seemed like a good deal. After an hour on the phone with them asking a million questions to see if there was a catch, I gave my credit card and scheduled a family trip. They said that it will show up as two charges of $399 on my bank statement.

After consulting with my family, some of them couldn't make the vacation so I decided to get a refund for the trip. They were okay with giving the refund because I told them I don't want any offers, cut the crap, I would like a refund back. So they said the refund will go through in about 60 days. So I waited that long and they only refunded me half the money. I had to call them back and let them know that I was charged twice on my account and they gave me the run around, and they denied charging me, and they put me through hell. What I should have done before is just go to my bank and report it as an unauthorized charge.

After another 60 days, I received my other half of the refund. It was not until later, I noticed on my bank statement that I was charged $1 to a charity that I never gave to. I looked at the description next to it and it was the same phone number from Ramada Plaza Inn! I was so mad because they charged me without my authorization! When I called them back the third time to dispute this, I was given the run around once again. I asked to speak to a supervisor and I explained to her that you cannot do this, and this is against the law! They told me that I did authorize it and they have a voice recording of it. What liars! I asked for a voice recording and they said they cannot release it, and that only the police can request it. She also tried to make me feel bad that it was ONLY $1 and it's to charity. I told her it doesn't matter, even if it is one penny I will ask for it back because this is not right. The supervisor also said that the charity donation cannot be refunded. I threaten to sue them and was persistent about it so she said that she will mail me a check and I should get it in the mail. I agreed and hung up.

Stupid me, I believed her and haven't seen that check since. I should have just gone to my bank and disputed all charges made by Ramada, but back then I was too young and naive and I didn't know my rights.

This was an experience I will never forget.....I don't know how many people are being scammed and misled by these so called "vacation packages" and false charity charges......because $1 by $1 by $1 you will have a $1,000,000. Please put a stop to this company, and however many companies out there like this.

Gully
Hoffman Estates, Illinois
U.S.A.