Public Storage Old Bridge Rd, Woodbridge VA Over Billing and Run Around Woodbridge VA
On May 2nd, 2022 we transferred to a smaller unit at the same facility and were told they would credit our account with the $186 prior May payment (minus 2 days) to the new smaller unit. They call this a unit transfer. Except the sales person messed up and opened a new account for the 2nd unit in my wife's name (same last name) but with the same credit card.
Apparently, given how the sales person for Public Storage set up the 2nd unit they now claim we can't be credited or refunded our money and its too bad we have to pay for both units. The local manager told us to call the coporate offices, which in turn said they couldn't do anything and to go back to the local office or maybe find the name of the district manger (which they could not provide).
The local mangaer then said NO it was too bad and our problem. So we will be moving out of that facility shortly and would strongly advise anyone from doing business with them. We even asked what if they change the name on the account to my name (with my wife and I both on the phone) but "oh no - we couldn't do that now" ....
I guess they figure they get lots of customers, and one upset customer doesn't matter they are keeping our money. Seems like a franchise model mabye with no real accountable or customer service focused management.