Complaint Review: Providian/Emerge Mastercard

Providian/Emerge Mastercard ripoff/ fails to send statement/charges late fees. says bills have been mailed but i have yet to receive one. I receive all of my other bills. Cannot get anyone Columbus Georgia .....

I was notified by providian that my account had been transferred to Emerge even though it was paid on time and for more than the minimum amount. I have yet to receive one statement from Emerge despite my repeated calls and letters requesting a statement. I receive all of my other bills but never one from Emerge.

I have tried repeatedly to speak with customer service. they are rude and state I am throwing the bills away because they say they have mailed them. I ask for the date of the last bill and when my payments are due. They cannot answer these questions. I am terrified that my credit has been destroyed by them.

Kyla
fort pierce, Florida
U.S.A.