Complaint Review: Pro-Signs Utah

DISHONEST. Their crew dropped a tool through our glass door. They wanted to use cheaper glass to replace our door, but we refused. We insisted on putting the same quality of glass back in that we had before they broke it. Then they refused to put tint on our glass door--which we originally had. They are blaming it on us, saying if we had let them use the company of their choice to replace the glass, the tinting would have been done. I have spoken with both Fabricio and Fernando and both of them keep telling me it's now my fault that I insisted on having a quality company replace the broken glass, and therefore they flat out refuse to put tint on. They even question my integrity, saying maybe I didn't have the tint on there to begin with. Completely unprofessional. They tell me they will be at a loss on the job. Well, it's not my fault their crew broke my glass. I don't care if they are at a loss--it's their issue they need to fix it. I now have to spend another $100 to re-tint my window because they refuse to pay.