Private Internet Access Extremely slow Download and internet Speeds while connected to their VPN. Greenwood Village CO
Service is terrible because once I connect to their VPN service my Internet Speed slows significantly. e.g., when connected to their VPN my download speed is about 2.0mbps to 7.0 mbps. If i connect directly to Xfinity I get between 47.0mbps to about 60.0mbps. I have contacted them about the problem but they did not follow through with a resolution. Poor customer service. Simply put, they just collect your money and fail to provide good customer service in this instance. and of course, they fail in the Internet Speed area. It cuts back on your speed when using their service.