Complaint Review: Printerpix

Placed order online using Groupon.  Paid extra for rush delivery.  30 days after order, still no product.  Called and couldn't get a hold of anyone after on hold for an hour both times.  Finally got through a third time to some guy named Miguel who said their US printer broke down (I read this is the excuse they give everyone) and it had to be printed in the UK and hence the delay.  Miguel said it had been shipped via swiss post, but couldn't tell me where it was and had no tracking info.  

I'm currently on hold again going on 1 hour as its 15 days after they sent an email telling me the product had been shipped.  15 days to ship?  It seems very fraudulent and I doubt I'll ever see my order.  I would not advise placing any orders with Printerpix.com in the USA or UK.  

Further makes me angry that the order I placed was a gift for my bride on our wedding day.  I purposely ordered 45 days before our wedding, so I knew I would have it in time.  I spent hours creating the gift and now I'm going to be without the gift I spent so much time working on and ensuring I would have before our wedding day.