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  • Report:  #1515857

Complaint Review: priceline

priceline.com Priceline Online Travel Agency Priceline.com offered $52.00 per night but charged a lot more, lied to me to refund after hotel stay, then refused to refund. Norwalk Connecticut

  • Reported By:
    Christine — San Francisco Bay Area United States
  • Submitted:
    Mon, February 07, 2022
  • Updated:
    Mon, February 07, 2022

Priceline.com advertised $52.00 per night at one of three hotels: Silver Legacy, Circus Circus, or Eldorado in Reno, Nevada.  It also advertised "See the hotel immediately after you pay".  I paid immediately but was charged much higher rate.  I talked to priceline.com online-chat operator who verified the $52 per night offer and referred me to phone No. 888-850-4695 to speak with Mohamed A. with an identification pin No.   

Mohamed A. also verified the $52 per night online offer and advised me to file refund request attached with hotel invoice after my stay.  If I did not receive the advise for refund request I would have cancelled my reservation and got refund right away.  After my stay at the hotel I filed the refund request following the instructions and ATTACHED HOTEL INVOICE, BUT WAS DENIED.  Priceline.com insisted that I show EVIDENCE OF $52 PER NIGHT OFFER. 

I was unable to print the online offer of $52.00 per night because it was from the previous weeks.  Priceline.com offers different rates everyday, and there hasn't been $52.00 offer ever since.  Priceline.com is a FRAUDULENT ONLINE TRAVEL AGENCY and SCAMMER!!!!!!!!

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