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  • Report:  #1230904

Complaint Review: Priceline.com

Priceline.com Refusal to refund hotel booking error Internet

  • Reported By:
    Andrew — Atlanta Georgia USA
  • Submitted:
    Fri, May 22, 2015
  • Updated:
    Fri, May 22, 2015

A hotel booking was made for Holiday Inn Express Greentree in Pittsburgh, PA. This booking was made with an additional day in error, from May 19 - May 23 instead of May 19 - May 22. The company, Priceline.com, refused to refund this error.

Lisa at Customer Service was nasty and completely unhelpful. I was not allowed to speak with a manager, and I was instead put on hold indefinitely to connect to a Customer Service Specialist. Priceline should not be allowed to continue this dishonest business practice.

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