Complaint Review: Preppers Discount

There is a reason they have a (F) BBB rating--

https://www.bbb.org/us/az/chandler/profile/producers/preppers-discount-1126-1000043224 

After ordering 2 small items totaling $83 I waited 2 months / 8 weeks.  During this time I sent 2 emails and left one voicemail.  After not receiving any update on my order I sent an email inquiring if this was a scam, the following email was sent in response (copied & pasted directly).

Sometimes its people like you who just make others want to slap stupid f*cks upside the head....
You have had 3 orders...2 have been delivered and received so Im going to address your first issue of retardation.

If this were a scam, would you have gotten your other orders???....NOPE!
So your comment of a scam is amazing and your level of stupidity is uncanny.
As for the order your waiting on...titanium is EXTREMLY hard to get and we clearly explain that on the phone answering system with daily updates.

So we are finishing up the titanium adapters Tues and Wed and shipping out on Thurs and Friday....HOWEVER, since you feel the need to overwhelm us with your ignorance we are very uncomfortable selling you anything related to firearms and think that you should not even be in possession of any for your own safety.

Therefore we are going to issue you a refund for your 83 dollars (fyi, we do 3.7M annually) and ask that you start spending it on furthering your grade school education passed 4th grade.

Thank you

Eric Polson,
VP Western Sales Division