Premier Auto Credit GAP INSURANCE MY A S! VAN NUYS California
COMPANY RULES:
1)When a call comes in, be sure not to log anything we spoke to the customer about.
2) Do not answer the phone until the 25th ring, if at all.
3) If the call does some how get connected, do not have the knowlege to answer any logical questions that are asked by the customer. NO EXPANATIONS ARE TO BE GIVEN- JUST DEMAND MONEY THAT IS REALLY NOT OWED AND THREATEN TO SEND THEM TO COLLECTIONS AND RUIN THIER CREDIT!
4) Act like your listening to the customer then tell them you will check into it and call them back within 48 hours.
5) Do not call them back under any circumstances and deny ever speaking with them when they call back.
6) Under no circumstances give them any information regarding the gap coverage we sell when they fiance the vehicle, just tell them that "I" dont deal with the insurnace portion of the finace agreement and I dont know where to refer you to.
7) Last but not least, be sure you are the biggest a****** to the customer to make them as angry as you can then, explain nothing as you remind them that they better pay ON A BALANCE THAT WAS TO BE PICKED UP BY THE GAP INSURANCE THEY PAID FOR ABSOLUTELY NOTHING TO BE COVERED WHEN IT IS A TOTAL LOSS. BE SURE YOU DO NOT EXPLAIN AY THING TO THEM SO IT PISSES THEM OFF AND THEN HANG UP ON THEM.
FOLLOW THESE 7 RULES AND YOU HAVE A JOB AT PREMIER AUTO CREDIT -