www.PotteryBarn.com www.PotteryBarn.com POTTERY BARN BOUGHT A DINING TABLE AND CANCELLED AND DIDNT REFUND ME SAN FRANSISCO CA
I PAID FOR A TABLE ON 06-10-2022 $768.26
I CANCELLED OVER THE PHONE ON 06-14-2022 AND WAS TOLD THAT I AM IN TIME THAT IT DID NOT SHIP OUT SO SHE WILL REFUND IN FULL $768.26.
SHE ONLY REFUNDED $598.13 ON 06-14-2022 AND SHE NEVER SENT ME AN EMAIL TO CONFIRM IT LIKE SHE SAID SHE WOULD DO.
I CALLED TODAY AND SPOKE TO THE CUSTOMER SERVICE SUPERVISER AND WAS TOLD SERVERAL TIMES THAT SHE IS SORRY BUT I WILL NOT GET A FULL REFUND LIKE HER EMPLOYEE HAD TOLD ME ON 06-14-2022 BECAUSE THERE EMPLOYEES ARE TRAINING AND DO NOT KNOW WHAT THEY ARE DOING SO I AM OUT OF LUCK AND SHE IS SORRY FOR MY INCONVENIENCE. SO THEY RIPPED ME OFF FOR $170.13 BECAUSE THERE EMPLOYEES ARE IN TRAINING AND DO NOT KNOW THERE JOB. SO THE CUSTOMERS GET RIPPED OFF.
THIS IS NOT HOW YOU TREAT CUSTOMERS.