Complaint Review: Pop Grab

They advertised special pricing for an USA artisan made item. I have since found exact items for a 3rd of the price i paid and when the item came not only was it broken, but it was made in China. When I contacted them to request and refund and to return the item they have drug the process on for over a week, asking for videos in a tedious format,  and then they couldn't find my order in their records so I had to send a copy of my confirmation. They say they strive for the Best Customer Service, but it's actually Very Poor. they claim that it's easy to return and get a refund, but it's anything but. I feel cheated and now being treated as a criminal for asking for a simple refund.