Complaint Review: PepBoys

December 24, 2019

Mr. Brent Windom or Daniel Ninivaggi (248.447.1500)

CEO of Pep Boys and/or

Pete Bednarzyk : Senior Vice President

To make this long story short, I drove my 2002 Volvo to Mathis/Good Year which is now called Pep Boys, back in April 2017, for a wheel alignment, and was diagnosed that I needed a new radiator. I verbally agreed to make the repairs with the employee, Adrian.

To this day, my 2002 Volvo is still inoperable since last being at Pep Boys (5115 Park Avenue, Memphis, TN 38117 *901. 767.9054*). The response given to myself, the Memphis Police, Mathis/Good Year Credit Card Company is “they are still working on it”, however I was still being charged at the time, for services that were not correct. Volvo even stepped into this situation due to the fact that Pep Boys did not know what to do with the Volvo after having it for over 4 weeks.

In the meantime, Pep Boys was kind enough to pay for a rental car, so that I could have transportation as “repairs” made the vehicle not drivable.

Additionally, Pep Boys left an unpaid balance of $109.81 from Enterprise Rental Car in June 2017, which the Manager Trent, even told my Parents, not to worry, and that they will pay for it. However, I was charged the $109.81, and would like to be refunded. I subsequently had to purchase a new vehicle, due to Pep Boys error.

I will send all of the documentation for the charge(s). To this date, no one from Pep Boys called to check on my well-being, while my vehicle continued to sit in their lot, July 2017 and months thereafter.

I am requesting an immediate investigation to this traumatic ordeal and looking forward to your response to this serious matter, as my Volvo still does not work, and it is 2019, about to be 2020.

Memphis, TN 38115

Disappointed Customer

CC: Better Business Bureau

Tennessee Motor Vehicle Commission

Federal Trade Commission