Complaint Review: pep boys

After my long term mechanic closed his business, I had been thinking of what company to use when we needed repairs.

So when my starter went out, I took it to Pep Boys-which was less than 2 mile from home, for a repair. I also wanted them to fix my air conditioner.

I was quoted over $800 for the starter and 700 for the AC. I went online to check the price of a starter and thought I would be getting ripped off if I agreed to the repairs.

I then called back and told the service guy to hold off on any repair. They charged me a diagnositc fee for both the starter and AC. These proces were discussed in advance: I did not mind that as that was the price I paid to realize that Pep Boys would not be my next repair shop.

Another repair shop fixed both the starter and AC for about $818. I found a repair home with them.

I was very disappointed in Pep Boys.