Complaint Review: Pearl River Transmission

On September 8, 2016 I brought my car to AAMCO Transmission D/B/A Pearl River Transmission because I was having trouble shifting. I receive a phone call from the owner Chris telling me that he received two error codes and needed to do a Multipoint inspection.

When I asked how much, he said no charge. Not at any time did I authorize him taking apart my transmission. Several days later I get a phone call from Chris telling me that I needed a transmission. I said no and that I would be down to get the car. His response was " Oh I thought you knew I was taking apart the transmission". You didn't need to take apart the transmisson on a car that was nineteen years old with high mileage to figure out that the car needed a transmission.

A first year student at BOCES could have told me that I needed a transmission. I'm then told that it would cost the same for a transmission as it would to put the transmission back together. Being caught between a rock and a hard place I agreed to have a transmission installed. I later find out that it was used, not rebuilt.

This is a dishonset, despicable repair shop. At the present time this business is under investigation by two New York State agencys and the Better Business Bureau.

I did file a complaint with AAMCO corporate headquarters. They weren't too concerned.