Complaint Review: PC Doctor OnCall

I was inticed to purchase a one week subscription of computer repair from PC Doctor as their trial analysis told me I had 181 problems with my computer.

I paid the money via atm card and downloaded their program. After using it , the program stated it fixed all the problems. I then tried to sign on to Ancestry.com, a paid subscription but I was told I had my cookies turned off. This was through the Aol browser. I checked and it was not turned off.

I decided to try the Netscape browser which allowed me to sign on but would not allow me to view certain documents because "I needed Mr. Sid" ( a viewer). Well, I had this viewer but I tried to download it again. It downloaded but I kept getting a message telling me I needed the program.

I sent PC Doctor a email and got this message
back: Please include the following information when contacting PC Doctor OnCall:

Full Name
E-Mail Address
Phone Number
Order Reference Number

**IF YOU LEAVE OUT ANY OF THE ABOVE INFORMATION THERE WILL BE A DELAY PROCESSING YOUR REQUEST**

Technical Support:
E-Mail - technical@pcdoctoroncall.net
Phone - 1.813.661.4530

Billing Inquiries:
E-Mail - accounts@pcdoctoroncall.net

General Inquiries:
E-Mail - administration@pcdoctoroncall.net


I wrote to every email address above and have yet to get a response. I also called the number where a answering service told me that someone would get back to me.

It's been a couple of weeks now and my computer is still worse off than before.

Jack
Ridge Spring, South Carolina