Complaint Review: Payless Car Rental

During my recent trip to the US in August/September 2018 I rented a car from Payless (through a vacation broker Viajemos.com) twice on August 22 and August 31, 2018. I picked the car up and returned it at Orlando International Airport.

Since I had had problems with car rentals before (surprise charges), I chose a package that had absolutely everything included to avoid surprise charges afterwards, including insurance and road assistance. I have the vouchers as evidence of this.

I had prepaid the rental but during the month of September I received three additioinal charges in my credit card, for US$ 96.18, US$ 127.65 and US$ 98.24. A small part of these charges are Ok because I did acquire a tank of gas for only one of the rentals (which couldn't have been more than US$ 30) and I rented the toll gadgets (sunpass/e-pass) in both rentals.  However, I did not purchase anything else because I had everything else I needed. 

When I asked the vacation broker viajala.com about the charges they explained that it was because of road assistance I had purchased; not the one I already had but another, more complete road assistance. I repeat... I was not offered or accepted this.