Complaint Review: Paxful Inc.

I joined paxful few days back and I opened trade for buying 990USDT for 1000$ wise transfer from User ID: Churta, with trade ID : tY3jcuszUUw, the seller gave me an email address: andycrawford591@gmail.com to send 1000$ wise transfer in trade chat to which I did the transfer and after transfer he told me that he sent the USDT to my external wallet and is held pending by paxful, he convinced me to cancel the trade so I could get the USDT he transferred to my external wallet he even gave a screenshot with pending transfer status, but to my disappointment after cancellation of trade I never received the USDT. I complained this to customer support and they acknowledged that this seller was fraud and they took necessary actions to block his account but they couldn't help me get my USDT or my funds back as the seller instantly moved the account balance after I cancelled the trade, having little hope to get money back I tried contacting the seller on the whatsapp number he gave me on trade chat. Upon contacting he said that paxful won't let him send anything less than 2000$ from his paxful account, and that I need to transfer him 1000$ more before he could send me my USDT, He asked me to pay directly to which I denied and I asked for screenshot from him, he sent me a screenshot showing he couldn't transfer less than 2000$ from his account but the screenshot showed the user ID : Sosiot. It was then I realized that this seller had multiple user ID on paxful for scamming innocent people. I opened the trade of 1000$ with his new User ID: Sosiot , with Trade ID: KLpk4UYLPNW and marked it as paid because I had paid him earlier now he has disputed this trade and the USDT was held in escrow, to my disappointment the dispute was closed in favour of Sosiot by the moderator. I have been trying to contact cusomer support for help, but they have not been really of any help as of yet. I sent 1000$ of wise transfer this Scammer and paxful should help me get my money back.