Complaint Review: Organic Materials Review Institute

This complaint is against a service provider doing business as Organic Materials Review Institute hereinafter referred to as OMRI. Before proceeding with OMRI to review and certify as organic my sanitizer product, I watched a YouTube video at the following URL: https://www.youtube.com/watch?v=02OkavDp96k This video, hosted by Evan, was produced and posted by OMRI. This video deceptively misled me to believe that OMRI would review the label claims of my product to determine whether it was organic. After paying OMRI $1,520.00 to apply for organic certification, I encountered OMRI not reviewing my product label claims. Instead, OMRI used ai in it’s online application process to determine one of the ingredients in my sanitizer product is not recognized by the USDA as an organic material and that OMRI could not certify my product. I decided to spend more money with OMRI and appeal OMRI’s  decision. After reading and understanding OMRI’s policy manual, I paid OMRI $285.00 to appeal the decision. On May 25, 2023, OMRI emailed me acknowledgement of it’s receipt of my appeal and $285.00 payment. Pursuant to OMRI’s policy manual, section 4.2.1.4 and section 4.2.2.6 , OMRI had until July 3, 2023 to make a decision on my appeal and cause my receipt of the decision. OMRI failed my receipt of the decision. On July 24, 2023, I emailed OMRI CEO, Orsi Dezsi, a request to refund $285.00 for failure of OMRI’s response to my appeal. I has long passed since I emailed the CEO at OMRI and I have not received a response from OMRI.