Complaint Review: gifts.com

A week before valentines day I thought I would order a present for my boyfriend at gifts.com. They said it would take 3-6 business days with the eariest delivery on the 12th the saturday before valentines.

Well, first their server was apparently not working on that day and I recieved notification that I had ordered the gift twice. I emailed the customer services who responded with an apology and an assurance that they would cancel one order as their server had not been working and my gift would still arrive in 3-6 business days.

By the time i called to check if my gift had arrived on valentines day my credit card had already been charged twice for the gift. The gift had not arrived. Tomorrow will make one full week since the gift was meant to have been delivered and it has not yet materialised.

To add insult to injury, I have written gifts.com repeatedly over the past week asking and complaining about my missing gift. They have not replied to any of my four letters. As a matter of principle (and money)

I intend to make the biggest stink possible about gifts.com and their shoddy and unprofessional service. I will not rest till something happens!!