Complaint Review: NEXTEL COMMUNICATIONS

I have to spent hour after hour researching my nextel bills every month, they add fees for services that I did not order, they double bill for the same period when you change plans, they modify and extend your calling plans without your knowledege or consent, then add early termination fees when the contract has already expired. They are dispicable and have no integrity at all. Customer service told me they could care less that I did not authorize the extension of my calling plan, that is "company policy" and so what that no one told me, the customer. When I told them I would not pay it because I did not agree or authorize that extension, they said "its your credit". I was notified by DUNN & BRADSTREET that the account was there for collection. I put up with their crap for three years and overpaid every dime which is my foolishness, but "NO MORE"!!!!! Now they get theirs.

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Ervin
Naples, Florida
U.S.A.