New York Texas Cheesecake Company ripoff! Did not deliver cake in edible condition - did not honor unconditional 100% satisfaction guarantee. Athens Texas
Very Simple... I ordered one of the overpriced cheesecakes for a Christmas gift to be delivered to a family memeber. The company boasts of 2 day delivery... the delivery was 3 days and was not even shipped for 4 days after it was ordered... when it DID arrive at destination it was a melted mess... not edible!
Their web site flashes a 100% unconditional guarantee of satisfaction... they refused to honor this and asked ME to file a claim with the delivery company they contracted with for delivery of the cake... I have no acct with the delivery company and no way to file a claim since they are not doing business with me.
So... BEWARE! They will not send the $50 cheesecake they promise! Their guarantee is worthless and so are their melted cakes... don't embarass yourself by using this service to send gifts!
The BBB in Tyler refused to help because they are on a first name basis with the company's owner... good ole boys!
Susan
Dallas, Texas
U.S.A.