Complaint Review: Netflix.com

In what should be a fantastic service, Netflix is showing us how not to do it. Rent all you want for $20 says the ad. Not likely. Their internal turn around is up to a week (self stated on the web site but not easy to find). Add that with 2-4 days each way in the mail, and what you really have is 6-8 movies a month - If you watch and return them imediatly.

Not bad for money, but you probably will not have a movie available for the weekend unless you hoard it, which means less movies for you, because they don't start the week long turn around until yours is returned.

This service is best for renting harder to find titles or if you live far from a rental store. Otherwise rent mainsteam movies at your local store, which will probably be cheaper and definitly faster.
There is not much they can do about the speed of the mail, but they sure as hell could speed up their service.

Max
Covington, Washington