Complaint Review: Nestle Waters North America

I have had water delivery from this company for more than 10 1/2 years.  During the past three months, however, service has become unaceptable on every level.  You pick a day for your water delivery, and it used to be that you mostly got it on that date.  Now four days in a row, month after month, you will receive emails telling you you've been rescheduled for another day.  What if you will be away for a few days, and they will end up leaving bottles in front of your front door?  For a burglar to see?  For the water to freeze in the winter?  They don't care.

When they did it to me today I finally decided to cancel my service.  I tried doing it by phone, but all day long I received a voice mail saying their phones were too busy to accept calls, and to try again later.  I tried sending an email, and got a response that they would get back to me in 24 hours.  I called corporate headquarters and spoke with Caitlyn.  (not sure I'm spelling that right).  Caitlyn would not give me a reasonable time guarentee (I asked for 3 hours) for when the dispenser and bottles will be picked up.  I just have to make myself available to them.  And until they pick them up, they will continue to charge me rental for the dispenser, Caitlyn advised.

I asked Caitlyn to send me an email to confirm I had closed my account.  She refused.  "We don't do that.  We give verbal confirmation."  I told her I was recording our call.  She said "I haven't given you permission gto record me."  I said, "Your answering service advised me you would be recording our call."  Caitlyn responded 'That's for quality control."  I said "So is mine!."

I asked to speak with a supervisor or manager, repeatedly.  She repeatedly refused.

My advice:  Find a different water delivery service!