Complaint Review: Navtool

The customer service person took my personal information off Facebook and threatened to contact my employer with slanderous information (not anything true in nature but they didn't elaborate) in hopes they would "know who was working for them." This was in response to me asserting my right to report the already atrocious customer service I had received the night before and was trying to complain about quietly to the company.

This first rep was rude, unresponsive and dismissive about my questions about product, history and functionality and went so far as to say I was "playing games" that he didn't have time for. I've read back my questions and I have screenshots of them all. Nothing outside of a savvy customer attempting to get info was said or asked by me.

I found out after all this that they are showing an A+ rating from the BBB on their website when in fact their rating is actually an F if you go to the BBB website. I've now seen that there is a Facebook group started for their unethical treatment of customers and their failing to support product and customers once they have their money.

Someone needs to stop these people as their behavior is unacceptable. Thanks for reading.