NavTool, Inc (Vitaliy Sokolov) An EVIL buying experience, pure EVIL. Staten Island New York
NavTool, Inc owned by Vitaliy Sokolov is the most EVIL customer service experience that I have encuntered in 40 years of doing business. They shipped a defective product for which I had to pay an installation fee to no avail, and then refused to honor their 30-day money back guarantee citing that they inspect all their products; therefore, it is impossible for their product to be defective. They refused an RMA number, stalled, and then offered to give me a RMA IF I return the product within two days for a 25% restocking fee! IF I ship it by two day mail, which costs as much as the product. It took 10 days to receive their item in the first place. Two days to get it installed and then two days of calling for a RMA to no avail.
When you call them, you can tell you are waking up Vitaliy from his midday nap. He sounds grumpy, unhelpful, and something just not good. According to the New York Secretary of State, the corporation in annulled.
This is not about the money, this is about PURE EVIL instent. You can read the Better Business Bureau complaints and their replies to get an idea of their evil nature. Call them by phone and you will see that doing business with evil is not worth the risks.