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Offer entitled Free brilliant uncirculated tribute proofs of the most valuable Morgan silver dollars ever minted appeared in a recent issue of the Parade Sunday magazine insert. The offer pictured 3 Morgan Silver Dollars(1893,1889,1895) highlighting the rarity of the offer and in bold letters stating pure silver. The only cost for the order was payment of $4.95 for shipping and handling. I placed my order under order #5649219. It was shipped from National Consumer Marketing on Dec 29,2004. I received the shipment o/a 6 Jan 2005. I was highly disappointed in the shipment and the return policy of the company. The 3 coins were stamped with the 1893,1889,1895 dates but were a cheap copy of the original, probably stamped on aluminum. What a rip off !!. Within the shipping package was a return shipping label. However in small print it stated merchandise could be returned but the cost of shipping and handling would not be refunded. Since the offer was free and the shipping and handling could not be refunded. I had just lost $4.95 because of National Consumer Marketing's shady marketing scheme. I called the customer service on 12 Jan 05 and talked to the customer service operator identifying herself as Gloria H. She ask me how she could help me. I told her I was dissatisfied with my order and wanted my $4.95 back. She said she couldn't return the $4.95 because the coins didn't cost me anything and the shipping and handling was not a refundable item. Jerry duncanvile, Texas
U.S.A.
5 Updates & Rebuttals
Randy
Sweetwater,Texas,
U.S.A.
Rebuttal to National Consumer Marketing Rip Off
#6Consumer Comment
Sat, January 20, 2007
I would just like to add a comment on behalf of NCM (National Consumer Marketing). I am not an employee of NCM nor am I financially affiliated with NCM in any manner. I am a customer of NCM, as such, I have purchased numerous coins from NCM, and I have taken advantage of many of the free coin offers that they have as well. With the dozens upon dozens of coins that I have purchased through NCM, I have never found any of their descriptions, representations, presentations, or marketing programs to be deceptive, misleading, fraudulent, or dishonest in any manner.
I have always found the terminology used to be straightforward and completely accurate in reference to the terminology used in numismatology.
I would also like to add that I have found that NCM customer service representatives take extraordinary steps to insure that customers fully understand the terms and conditions of each order, marketing program, or special distribution offer that is being made or that the customer is subscribing to. These terms include shipping & handling, returns, refunds, and cancellations along with customer rights, responsibilities, and costs.
I personally do not feel that it is fair to accuse NCM of ripping customers off because an individual does not understand the terminology that is standard for numismatists worldwide. I would recommend that if an individual is going to enter into a new hobby that the individual begin by learning the standard terminology for that hobby. I would just like to close by restating the one saying that I am sure everyone of us has heard time-and-time again from numerous teachers and professors. The only dumb question is the one that goes unasked.
Lawrence
East Northport,New York,
U.S.A.
Dear Sarah:
#6Consumer Comment
Thu, December 07, 2006
Perhaps your company could have stated more clearly that the coins are replicas. I saw the ad and thought the coins were from the 19th Century. I was ripped off by National Consumer Marketing last year so I did not fall for something that seemed to good to be true. My lesson came at a cost -- the product National Consumer Marketing never delivered to my mail box!
Maybe if your company was more honest you could get more repeat customers!
Larry
East Northport
Sarah
Jacksonville,Florida,
U.S.A.
Free, but not free?
#6UPDATE Employee
Wed, December 06, 2006
The Item Clearly States:
Tribute Proofs Of The Most Valuable Morgan Silver Dollars Ever Minted
While Morgans were struck from 1878 to 1921, specific years of mintage are categorized as key dates due to their rarity and the extraordinarily high prices they command. Now, these 3 Limited Edition collector's tribute proofs immortalize the most coveted key dates of the historic Morgan.
* High-quality tribute proofs honoring the most coveted key dates of the Morgan Silver Dollar
* Layered with over 150 millinches of .999 pure silver
* Breathtaking mirror-bright finish
* Uncirculated Morgans honored by this collection often sell for hundreds of thousand of dollars each
1889-CC Rarest Carson City "CC" Mint Mark
1895-P "THE KING OF ALL MORGANS"
1893-S RARE SAN FRANCISCO "S" MINT MARK
Layered WITH OVER 150 MilLinches of Pure .999 Silver
---
TRIBUTE PROOFS. Anybody with any basic coin knowledge would know that TRIBUTE and PROOF all mean REPLICA.
LAYERED in .999 PURE SILVER. Means it is just simply layered, not that the whole coin is made of .999 pure silver.
As for the "Free, but not free" statement...Keep in mind, the item is FREE. You can't expect TOP NOTCH QUALITY on an item you don't have to pay for...All you pay is the small $4.95 processing and handling charge. Did you want us to pay that too?
Like the customer service rep stated...We cannot refund you on an item that had no cost. We state "Satisfaction is 100% guarenteed with every product we sell. And if you are for any reason not completely satisfied, return it for a full refund of the PURCHASE PRICE."
There was no purchase price, and we cannot refund processing and handling, because your item has already been processed and already been handled.
Sarah
Jacksonville,Florida,
U.S.A.
Free, but not free?
#6UPDATE Employee
Wed, December 06, 2006
The Item Clearly States:
Tribute Proofs Of The Most Valuable Morgan Silver Dollars Ever Minted
While Morgans were struck from 1878 to 1921, specific years of mintage are categorized as key dates due to their rarity and the extraordinarily high prices they command. Now, these 3 Limited Edition collector's tribute proofs immortalize the most coveted key dates of the historic Morgan.
* High-quality tribute proofs honoring the most coveted key dates of the Morgan Silver Dollar
* Layered with over 150 millinches of .999 pure silver
* Breathtaking mirror-bright finish
* Uncirculated Morgans honored by this collection often sell for hundreds of thousand of dollars each
1889-CC Rarest Carson City "CC" Mint Mark
1895-P "THE KING OF ALL MORGANS"
1893-S RARE SAN FRANCISCO "S" MINT MARK
Layered WITH OVER 150 MilLinches of Pure .999 Silver
---
TRIBUTE PROOFS. Anybody with any basic coin knowledge would know that TRIBUTE and PROOF all mean REPLICA.
LAYERED in .999 PURE SILVER. Means it is just simply layered, not that the whole coin is made of .999 pure silver.
As for the "Free, but not free" statement...Keep in mind, the item is FREE. You can't expect TOP NOTCH QUALITY on an item you don't have to pay for...All you pay is the small $4.95 processing and handling charge. Did you want us to pay that too?
Like the customer service rep stated...We cannot refund you on an item that had no cost. We state "Satisfaction is 100% guarenteed with every product we sell. And if you are for any reason not completely satisfied, return it for a full refund of the PURCHASE PRICE."
There was no purchase price, and we cannot refund processing and handling, because your item has already been processed and already been handled.
Sarah
Jacksonville,Florida,
U.S.A.
Free, but not free?
#6UPDATE Employee
Wed, December 06, 2006
The Item Clearly States:
Tribute Proofs Of The Most Valuable Morgan Silver Dollars Ever Minted
While Morgans were struck from 1878 to 1921, specific years of mintage are categorized as key dates due to their rarity and the extraordinarily high prices they command. Now, these 3 Limited Edition collector's tribute proofs immortalize the most coveted key dates of the historic Morgan.
* High-quality tribute proofs honoring the most coveted key dates of the Morgan Silver Dollar
* Layered with over 150 millinches of .999 pure silver
* Breathtaking mirror-bright finish
* Uncirculated Morgans honored by this collection often sell for hundreds of thousand of dollars each
1889-CC Rarest Carson City "CC" Mint Mark
1895-P "THE KING OF ALL MORGANS"
1893-S RARE SAN FRANCISCO "S" MINT MARK
Layered WITH OVER 150 MilLinches of Pure .999 Silver
---
TRIBUTE PROOFS. Anybody with any basic coin knowledge would know that TRIBUTE and PROOF all mean REPLICA.
LAYERED in .999 PURE SILVER. Means it is just simply layered, not that the whole coin is made of .999 pure silver.
As for the "Free, but not free" statement...Keep in mind, the item is FREE. You can't expect TOP NOTCH QUALITY on an item you don't have to pay for...All you pay is the small $4.95 processing and handling charge. Did you want us to pay that too?
Like the customer service rep stated...We cannot refund you on an item that had no cost. We state "Satisfaction is 100% guarenteed with every product we sell. And if you are for any reason not completely satisfied, return it for a full refund of the PURCHASE PRICE."
There was no purchase price, and we cannot refund processing and handling, because your item has already been processed and already been handled.