National Collectors Mint TRUSTED BUSINESS REVIEW: National Collectors Mint’s employees are dedicated to their customers' satisfaction. National Collectors Mint believes that a happy customer is a long-term customer.
My father purchased Morgan Silver Dollars from this defunct company in February of 2007. He had suffered from dimentia for some time now, and was led to believe these coins were worth the outrageous amount of $2025.00 which he paid for them. He purchased them via credit card. He passed away in October and we just located the unopened box of Silver Dollars along with the receipt from these lunatics. We attempted to contact them in order to explain the situation and they would hear nothing of it. In fact, the Customer Service representative suggested that we take them to the local coin dealer to see if we COULD get anything for them. Sounds like confidence in their product? To the individual who rebutted the last comment, "How can you admit to working for such a fraudulent company"? I think I would rather be unemployed. Mary Fort Wayne, Indiana
U.S.A.
1 Updates & Rebuttals
National Collector's Mint Inc.
Port Chester,New York,
U.S.A.
Response by National Collector's Mint Inc.:
#2UPDATE Employee
Mon, January 28, 2008
National Collector's Mint takes every customer complaint seriously and strives to offer fair resolutions. Upon learning of this complaint we immediately reviewed our records as well as the actual phone call, to ensure it was handled appropriately.
The original order was received in February 2007; and delivered on 2/10/07. Included in the order was an invoice and a reminder of National Collector's Mint's Unconditional 30-Day Money Back Guarantee of Satisfaction which allows for a full refund within 30 days, if desired. Also included were instructions on how to return the order.
On the actual phone call, our Customer Service Representative explained that, because the order was almost a year old, a refund was no longer available. However, a full exchange or merchandise credit was offered. We feel this resolution was fair, and within acceptable business practices.
While we are sorry this customer remains unhappy, we want to extend to her, again, our offer for a full exchange or merchandise credit. This credit can be used all at once, or over any length of time.