Nano Hearing Aids Hearing aids advertised as "invisible" are highly visible.and after disputing charge, weeks of calling reaches nobody Arizona
The $249 charge to Citi Visa for the Nano Hearing aids was disputed back on August 25. Prior to that, I had asked many times for normal return label with no response. I have called their "refund specialist" number 855-338-1602 five or six times a day for two weeks without ever reaching anyone. Their recording says "No support agents are available to take your call. Please call back later."
Calling at all different times of day on different days gets that response every time. I have experienced poor customer service many times over the years, but nothing approaching as bad as this evasion technique.
They do answer the number for purchasing new hearing aids, but those people have failed to send a return label. Amusingly, their copious materials do not show a real address. I urge anyone not to make my mistake. Do NOT buy from Nano!
1 Updates & Rebuttals
Briana
Coppell,Texas,
United States
Nano Hearing Aids
#2UPDATE Employee
Mon, March 09, 2020
Hello,
We sincerely apologize or any inconvinience. We attempted to search your account to assist your concerns but were unable to find your account with the information provided on your review. We would be more than glad to assist you with your questions and concerns if you are still in need of assistance.
Please feel free to contact us at 1(877) 654-9071 or send us an email at hello@nanohearingaids.com with your full name, email, and order number on your account and we will be more than glad to assist you thoroughly and ensure your customer satisfaction.
Thank you,
Nano Hearing Aids
Support Team