Nano Hearing Aids Jake@nanohearingaids.com -supervisor said they would honor warranty after product return and did not. Jake agreed to this Coeur Dalene Idaho
I ordered Nano hearing aids which arrived in June I returned them 7/29 and Jake said they would honot the 100 day warrantyI spoke with Egbe who said they would replace them once received.
They got them back 8/01 and said replacements would go right out I called 8/09 and Jennie said for some reason they were not sent and to call back 8/16 as she would order reship
lost again in their warehouse I called 8/22 lost again told to call 8/30 to check I got them 8/27
I called 9/11 as I received another pair, that I did not order in the mail. I wanted to let them know that and also to request an RMA no to return replacement pair as they were not working I was told that I would get a refund once returned I called today 9/19 and am now told byLauren, that Nano is cracking down and will not issue a refund because 100 days is up. This was due to them not me
1 Updates & Rebuttals
Briana
Coppell,Texas,
United States
Nano Hearing Aids
#2UPDATE Employee
Fri, March 06, 2020
Hello,
We would be more than glad to assist you with any questions or concerns pertaining to your order. Our support team is well equipped with all the necessary tools and instructions to answer any questions thoroughly. If you are still in need of assistance, please contact us at 1-877-654-9071, or send us an email at: briana@nanohearingaids.com and we will be more than glad to review your account and help you answer any questions.
Thank you,
Nano Hearing Aids
Support Team