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  • Report:  #627718

Complaint Review: Multilingual Books

Multilingual Books They "processed" the order, charged my card, never sent anything, and ignored my inquiries. No one answers the phone! Internet

  • Reported By:
    Fiona Johnston — Fairfax Virginia United States of America
  • Submitted:
    Fri, July 30, 2010
  • Updated:
    Mon, August 02, 2010
*Author of original report: Refund Received

I've purchased "Instant Immersion" Italian last summer and loved the game "Who is Oscar Lake."  But the version they gave me constantly crashed.  So this summer I looked online for a better version.  Multilingual Books offered one - even a Mac version - for $89.  I thought the price was high, but it seemed like a better product (graphics, etc) and I figured it was less likely to crash.  I bought it on July 5th and they sent me a confirmation e-mail.   They charged my credit card on July 8th. 



I never received a shipment confirmation or any other contact from their company.  On July 22nd, I e-mailed them to ask about the status of my order.  No response.  I tried again on the 28th.  Same thing.  I tried calling them and only got a generic voice mail message.  Very fishy!  



It only took me five minutes to find this website, by searching "Multilingual Books" and "scam".



Don't ever order anything from this company!  I will be spreading the word to as many people as I can.

1 Updates & Rebuttals

Fiona Johnston

Fairfax,
Virginia,
United States of America

Refund Received

#2Author of original report

Mon, August 02, 2010

After posting here and e-mailing the company informing them that I had posted here, I received an e-mail apologizing for the delay and saying they had had trouble obtaining the product.  They offered to get it for me within a week, but said it would come in different packaging.  (???) Or, they said, I could download it directly from their website (why wasn't that an option from the beginning?). 



Anyway, I informed them I was no longer interested and asked for a refund.  They agreed, said they would refund the money within three days, and they did.



I honestly don't know if this was a case of scamming or simply very poor customer service.  Either way, it was a very unpleasant experience. I am happy that they refunded my money, but I would never order from this company again.

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