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  • Report:  #1507290

Complaint Review: MSPurity

MSPurity Shipped wrong case, refuse refund

  • Reported By:
    jason — Rockville md United States
  • Submitted:
    Wed, April 21, 2021
  • Updated:
    Thu, April 22, 2021

Shipped out a iPhone case to me that does not fit. Got this as a presnent for a friend.  Website states:

https://www.mspurity.com/apps/help-center

"SATISFACTION GUARANTEED

If for any reason, you decide you are not satisfied, you can easily and quickly contact our helpful customer support at info@mspurity.com. We offer a hassle-free return or exchange policy."

I write to their support and they tell me because I used their discount code (from a pop up), that item is now considered a sale item. And they would not offer refund. When applying the discount code, this is not stated anywhere.

The company totally ripped me off sending me a phone case that costs $42.36, that can't even be used on my phone. 





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