Complaint Review: Mr Furnace Heating and Air Conditioning

I called them, knowing of their name from a previous quote, seeing their name off the QEW and 24-7-365 service no extra charge if called on a Holiday/weekend.  Well, once they came, I didn't think so.  It IS just marketing.  Yes, they do overcharge, whether it's for a holiday or not, in my opinion, for what was done, it was OVERCHARGED.  

The guy came, $140 to just show up at the door.  Fine, I knew that.  He blew with his mouth through a few drain lines, as he later on told me, were full of stagnant water, did not change any parts and charged me another $240 for doing just that??  I am thankful that they brought back the heat for family, but, at what cost?  By comparison, from what I recall, when I called Reliance before, they included the initial call price, the $140, into the repair.  Either way, I was considering Mr Furnace for a water heater purchase, no longer.  

I think they're dishonest, albeit their marketing line on their website, and although, there aren't many HVAC choices in the Niagara Region, I would not recommend them or use them ever.