Complaint Review: Mr. Cooper

Mr. Cooper / Previously Nationstar MTG

I refinanced my mortgage with Mr. Cooper (Previously Nationstar) in 2021.  Upon refinancing I had a couple of debts that needed to be rolled into the loan.  One in particular that actually drug out the closing because it was required to be paid to close the loan.  All of the information in terms of paperwork and documentation of this said debt was in the closing paper work, however, the debt was never paid.  When I reached out to my loan officer(Bob Maiale) and his leader (Shannon Adams) from the Irving, TX office, I was told that it was in fact a miss on their part, but it had already been processed and there was "nothing they could do about it."  I since than have had my wages Garnished by my employer (how embarrassing), and continued to reach out formally to Mr. Cooper to file a complaint in hopes that someone could help to make light of the situation, with not only no response, but received a letter that my monthly payments would go up 100$ per month due to escrow increases.  

Mr. Cooper showed no accountability, empathy, or took no opportunity to make the situation right.  I, in no way wanted them to absorb my debt, but simply avoid wage garnishment.