Moss & Company aka Moss And Company property management refuses to refund security deposit after forcing me out for no reasons Sherman Oaks California
The premises apartment 404 located at 1807 N Las Palmas Avenue in Hollywood were vacated on August 15 2016. Pursuant to Cal. Civ. Code 1950.5, Moss & Company was required by September 6 2016 to refund my security deposit and/or provide an itemized statement listing any amounts Moss & Company has withheld.
As of today, I have not received or picked up my security deposit.
I have finally seen the statement listing all the amounts withheld and do not agree with 4 of the charges:
- Cleaning/Janitorial charge for $165. The unit upon moving in was not clean like promised and after 15 years of living in the unit with no maintenance performed, you do not get to charge me $165 for the cleaning.
- Paint charge for $150. In 15 years you refused to change the carpets and repaint the walls. Again this charge is fraudulent as the unit never got repainted in 15 years.
- Missing shower doors charge for $152.59. The shower doors were old and nasty and supposed to be changed to new ones upon us moving in but again they were not. When I attempted to clean them, they fell apart. They were absolutely disgusting so were taken down. Due to the manager incompetence and carelessness we never were provided with new ones. I do not agree to be charge for them.
- Late fee charge for $25. We never paid our rent late, NEVER.
Those 4 charges amount to $492.59 + $13.88= $506.47 that should be refunded to us as soon as possible as it has been well over 21 days since Moss forced us to move out for no reasons other than the incompetence & unprofessionalism of their resident manager.
According to Moss & Company, the refund of my security deposit of the amount of $1560 is $13.88! This is insulting.
I have not heard back from them for now over a week. their lack of communication and customer service along with fraudulent charges is unacceptable and reflects poorly on their business practices that are shady at best.
I also would like to remind you that in 2001 when we moved in, the building was not managed by Moss & Company. Nicole Panucci the incompetent & unavailable building manager did not do an initial walk through upon us moving in. The facts that the apartment was not cleaned and the shower doors not replaced by new ones were never acknowledged and provided to us after moving in despite both being promised to us.
​​Regardless it's been now months and I am still waiting for my refund.
Moss & Company is truly the worst property management to have to deal with, lies & fraud are their business practices that they thrives to provide or they just will ignore you and do what they want! I am trying to be reasonable considering the circumstances.