Complaint Review: Midwest loans

I recently paid off my loan in full after 6 years of condo ownership. Working with the company has been great. I believe I mistakenly paid late once during the period of my loan. The call center employees are very professional.

In the last few weeks, I have been wishing resolution for my loan closure and my escrow refund check. On july 20, you mailed my closing letter in full with the letter saying any applicable refund check would mail under separate cover. The next day, the 21st, the check was mailed. On July 30, I got the closing letter in my locked mailbox.

It is common sense that two mailings a day apart would be received one day apart. It is now august 6, a week after the first mailing. Your call center has told me several times that the check was mailed. No one can explain why the check has not shown up. I asked for them to cancel the check and they refuse to do it until 3 weeks after the mailing.

I also was not told about their wire transfer option. Additionally, they refuse to waive the wire transfer fee if I cancel the check. It is 2022, and they don’t have direct deposit as an option. 

I wouldn’t trust this company to do the right or ethical thing. As soon as your business is done with them, the assistance stops there and the blame is on everyone else but them.