Complaint Review: Midland Mortgage Company

I see that I have joined a continuing chorus of protest against Midland Mortgage, their poor, uninformed customer service (if it my be categorized as such!), and other outrageous conduct! My mortgage was sold by Citibank to Midland a few years ago without any particular notice or other information about that company.

All seemed to be ok until I applied to do a short-sale, and in the process, missed a payment. Now, while trying to play catch-up, I attempted to use the online pay option on their website, but was denied because I was delinquent by a month. On calling to inquire about this, I was told that that payment method was a privilege, and because I was a month behind it was withdrawn! The obsurdity of this abounds! For a company that seems to focus entirely on getting their money, I find it ridiculous that they would penalize someone who is trying to pay by removing this most expeditious means of paying!!