Complaint Review: Metro PCS Authorized Retailer Montel Cargil

While visiting family on vacation my phone was stolen. I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. I arrived to the store and inquired about using my insurance. I was told by Aaron, I had no insurance on my account which was false, and later proven by calling into customer care the insurance was removed from my account when the new device was added. This should not have taken place. I was then blatantly lied to in order to obtain funds and make the purchase. I explained the LG Stylo I had previous was the only phone corporate and myself could find that was compatible for work, I stated if the LG Aristo was not exact in comparison I would not be able to use it. On a recorded line Montel Cargil assured me the phone would work. While in the store Aaron assured the same, however the phone was found to be a downgrade and the cheapest phone available. Montel asked me to keep the phone until January six so that he may obtain a rebate for the phone. In doing so displayed a sense of dishonesty. He sold me the phone by false advertisement and told me I would have to pay to return it. Again I am on vacation, he is aware of the holidays and the restrictions with availability of corporate officers, and told me to contact them in order to buy him time so he can claim the rebate. This is common practice for this establishment, I would like some assistance. I will continue to seek help from all avenues possible to include and not limited to the media, the police, the FTC, BBB, and any other entity that will assist. I simply would like my money back so I can visit a reputable retailer and obtain the LG Stylo. I would like either a full refund of the original purchase, or a phone replacement as promised. Montel Cargil Dealer Number 71AT101Q. I have reached out to Kevin Grant at the corporate office. I would like either a full refund of the original purchase, or a phone replacement as promised. My original phone was the LG STYLO, I would have never agreed to accept the LG ARISTO had i not been deceived as to its capabilities by Montel Cargil Dealer Number 71AT101Q. I have reached out to Kevin Grant at the corporate office, however due to the holiday season, there is a delay. Montel Cargil has lost several stores for various reasons, this scam he is running to receive rebates is unfair.

Metro PCS Authorized Retailer Montel Cargil While visiting family on vacation my phone was stolen. I contacted Mr. Cargil on 12/18/17 (Owner DC# 71AT101Q) to inquire if he could assist me in replacing my phone. Mr. Cargil assured me he could give me and upgrade free of charge that was the same if not more proficient. I arrived to the store and inquired about using my insurance. I was told by Aaron, I had no insurance on my account which was false, and later proven by calling into customer care the insurance was removed from my account when the new device was added. This should not have taken place. I was then blatantly lied to in order to obtain funds and make the purchase. I explained the LG Stylo I had previous was the only phone corporate and myself could find that was compatible for work, I stated if the LG Aristo was not exact in comparison I would not be able to use it. On a recorded line Montel Cargil assured me the phone would work. While in the store Aaron assured the same, however the phone was found to be a downgrade and the cheapest phone available. Montel asked me to keep the phone until January six so that he may obtain a rebate for the phone. In doing so displayed a sense of dishonesty. He sold me the phone by false advertisement and told me I would have to pay to return it. Again I am on vacation, he is aware of the holidays and the restrictions with availability of corporate officers, and told me to contact them in order to buy him time so he can claim the rebate. This is common practice for this establishment, I would like some assistance. I will continue to seek help from all avenues possible to include and not limited to the media, the police, the FTC, BBB, and any other entity that will assist. I simply would like my money back so I can visit a reputable retailer and obtain the LG Stylo. I would like either a full refund of the original purchase, or a phone replacement as promised. Montel Cargil Dealer Number 71AT101Q. I have reached out to Kevin Grant at the corporate office. I would lik Cleveland Ohio