Complaint Review: Mercari

Beginning of december a buyer purchased my Mac book pro. Mercari allowed the return, which is against their own rules since it was working and described correctly when the buyer received it, and I received it the end of december broken. It was In a smashed USPS box and mercari began their refund process, asking for pictures etc.. Then almost at the end of it my account was suspended pending deletion. I was flabbergasted to say the least. I contacted them regarding the suspension and they told me that I had multiple accounts. I told them that this is incorrect and verified my identity, and the compared my direct deposit with the others seeing how none of them had the same name. I was waiting for my account to be reinstated so I could continue this 700+ return and it never happened. I contacted them again and now they are saying my account was suspended for "fake/replica items" WTF. I went through 6 different help center requests to finally get to them holding all of my funds for 90 days. I finally had it with them and now I am currently starting an arbitration process to get my deserved funds. Do yourself a favor and just don't even make an account with them. So many screen shots of them making me go in circles