Complaint Review: megabus

I purchased an initial ticket but due to family circumstances i had to change my ticket to another location which ended up being a cheaper price. When i went to rebook my new ticket i wasn't credited the full amount of my ticket instead i only had a partial ticket.  I rebooked my ticket and looked to see if the new credit would apply to my account but it was at $0 dollars.

I called the company and let them know i didn't recieve my full credit back and was told they wouldn't recredit my account because there is a small print on their website that states if you purchase a ticket at a lower price, you forfeit the additional money. I wasn't aware of this small print and think the right thing to do as a business would be to credit your customer back the amount that was taken.

I feel this company is doing bad business and stealing money from hard working people. I also emailed the company and couldn't get any help. I called with no help from anyone and was unable to speak to a manager. I am very disappointed and just want the money that is owed to me returned. The company still owes me money and they won't help in anyway. This place is a total RIP OFF! DO NOT BUY TICKETS FROM THEM.