Complaint Review: MCI WORLDCOM WIRELESS

I SIGNED A 1 YEAR CONTRACT WITH MCI WIRELESS IN OCTOBER OF 1999 FOR $49.95 A MONTH WITH 300 FREE WEEKEND/NIGHT MINUTES. IN NOVEMBER 2000, I SPOKE WITH A REP IN CUSTOMER SERVICE STATING I WANTED MY PHONE SHUT OFF SINCE MY CONTRACT ENDED IN OCTOBER 2000.

THEY ASSURED ME IT WOULD GET CUT OFF. FOR SOME ODD REASON, I DECIDED TO KEEP USING MY PHONE SINCE IT WAS NEVER SHUT OFF. FINALLY, IN JANUARY 2001, I KEPT TRYING TO CALL THEIR 1-800 NUMBER, BUT WAS PUT ON HOLD FOR AN HOUR!!! NO ONE EVER CAME TO THE PHONE. I ALSO NOTICED THAT I WAS NO LONGER RECEIVING MY FREE MINUTES & THAT THERE WERE MISC CALLS THAT I NEVER MADE. FROM THAT MONTH UNTIL PRESENT...I KEEP TRYING TO REBUTE MY BILL & REQUEST THAT THE PHONE BE SHUT OFF & THEY QUIT BILLING ME. I HAVE ALSO MOVED TO ANOTHER STATE, BUT MY BILL STILL REFLECTS MY OLD ADDRESS, A YEAR LATER NO MATTER HOW MANY TIMES I WRITE MY NEW ADDRESS ON THE BILL.

GRANTED I STILL HAVE SOME CHARGES I HAVEN'T PAID OFF, THE AMOUNT OF THE BILL IS RIDICULOUS & IT DOESN'T REFLECT ANY PAYMENTS I HAVE MADE IN THE PAST YEAR. I BEGINNING TO THINK THEIR CUSTOMER SERVICE NEVER LOOKS AT THE BILLS!

I AM NOW FRUSTRATED & SO IS MY HUSBAND. IT JUST SEEMS SINCE MY CONTRACT HAS ENDED, MY LIFE HAS BEEN HELL. I KEEP GETTING VOICEMAILS TO CONTRACT THEIR CUSTOMER SERVICE IMMEDIATELY, BUT EVERY TIME I TRY TO CALL THE NUMBER THEY LEAVE ME, IT JUST RINGS ENDLESSLY. I HAVE NOW TRIED TO ACCESS THEIR CUSTOMER SERVICE WEB-SITE, BUT AM UNABLE.

I AM VERY PISSED! I HAVE ALSO NOW BEEN GETTING A SECOND OUTRAGEOUS BILL FOR A SECOND PHONE NUMBER! I DON'T EVEN OWN A SECOND PHONE!!!!

PLEASE HELP!

JENNIFER
Waukegan Illinois

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