Complaint Review: McGrath Volvo Cars of Fort Myers

BUYERS BEWARE. THIS DEALERSHIP IN MY OPINION WILL SCAM YOU IF THEY CAN GET AWAY WITH IT.

I located a vehicle at this dealership online and called and confirmed its availability and details. I drove an hour each way and when I showed up, the vehicle had 20% more miles (about a thousand miles) than it had been advertised to have.

Worse still, I verified three times with the dealership before driving there that the car had had no prior damage, but found out later that the vehicle had previously had substantial damage and a bad repaint job. I took delivery in the rain, so the several bad paint runs looked more like water and were not obvious until the vehicle dried the next day. There's no way the detailed department could have possibly missed these paint runs and there was even masking tape with paint on it on the vehicle. It's possible that the dealership themselves damage the vehicle and repainted it.

I called them immediately the next morning and they didn't even deny knowing that the vehicle had damage but they refused to do anything about it. Essentially they told me that because I had already signed the paperwork, they got me and there's nothing I could do about it. The GM Troy Hancock refused to even pick up the phone after numerous calls And but only sent me messages through sales people. This was a $75,000 vehicle.

Save yourself trouble and stay far away from this dealer. They claim to be family oriented, but I've never been scammed like this at a dealership before this one.