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  • Report:  #25191

Complaint Review: McAfee Network Associates

McAfee Network Associates trashed my computer with faulty product and incompetent support then provided no further support Santa Clara California

  • Reported By:
  • Submitted:
    Tue, July 23, 2002
  • Updated:
    Tue, July 23, 2002
  • McAfee Network Associates
    3965 Freedom Circle
    Santa Clara, California
    U.S.A.
  • Phone:
  • Category:

Bought VirusScan 6.0 and select automatic updates. Automatic updates did not work and started interfering with operation of my computer. McAfee support directed me into a series of actions with resulted in completely trashing my computer such that I had to re-install the operating system and all applications.

As soon as they did this, they said it was not their problem any longer--it was Microsoft's problem, since the OS was trashed. Then they wouldn't talk to me any longer.

I know of another person who has suffered from the exact same problem.

Jim
Saratoga, California

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