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  • Report:  #1293142

Complaint Review: Mattress Firm

Mattress Firm return policy Baytown Texas

  • Reported By:
    Beth — Dayton Texas USA
  • Submitted:
    Sat, March 12, 2016
  • Updated:
    Sat, March 12, 2016

We recently bought a Sterns & Foster Split Extra Long Emelia ROse mattress for $4549.99. The sale person told us we could exchange the mattress until we found on which my spouse could sleep on. When we decided we need to try something else we went to the store & we were told we could not exchange for a different mattress because we waited to long.

We gave up & purchased another mattress from a trusted company only to find out that the mattress sold to us first would not work on a adjustable bed frame be it had a built in inner spring section which will not work on a adjustable mattress frame.

Can you suggest anything we could do to reclaim some of the loss!

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