Massage Envy Puyallup South Hill Refused to refund Puyallup WA
I had a membership at Massage Envy. I called to cancel and was advised to just freeze the account instead, so that I wouldn't lose the accumulated massages I already had on the account. I can no longer lay on my stomach due to back surgery and still can't use the massages I have.
Without warning, my account reactivated and I have been charged for March and April. I called today to cancel and get a refund for March and April and was told that I couldn't get a refund. I have MANY massage credits on the account in addition to these 2 months of charges, several hundred dollars that they refuse to refund.
Best practices should allow consumers to be reimbursed for services they can't use. Buyer Beware!! Massage Envy will still steal your money if you can't have massages anymore!!!