Complaint Review: MARK STEVENS

This person named Mark Stevens said he was a POGO Customer Services Tech called Monday, 09/16/2019 @ 5:55 pm from 844-243-2786 and said he wanted access to my computer to update my POGO, that I had an outdated version.  I believed him and gave him access to my computer after we had a brief conversation. 

He told me I did not have to remain by my computer that when he finished, he would call and let me know it was done  The next moring, Tuesday, 09/17/2019, I had not heard from Mark Stevens, so I opened my computer around 10:30am, opened my online checking account for my husband and I and found he had performed an online trransaction on both accounts, my account he withdrew $500 and my husband's he withdrew $1500.  

I called my bank, JPMorgan Chase, and reported the fraud and they closed and/or froze the account to prevent any further activity.  They are going to investigate and it could take 3 or 4 months before this issue is resolved.  My husband and I only receive social security and the monies this jerk took from our accounts were monies we had to pay our bills and buy food.  Some of the checks written on these accounts will bounce because the accounts have been closed.

I contacted Driver Support for them to take over my computer and see if this Mark Stevens had placed a virsus or some other thing on my computer.  He had placed two programs on my computer and he also had it so 14 other people had access to my computer.  Thanks to Driver Support this was taken care of.

One last thing, this Mark Stevens, if that is his name, had the nerve to call me again saying he did not do it and wanted me to allow him access again to my computer in order to try and get my money back (do you believe that??)  I told him Driver Support had taken care of the problem and I was not to allow anyone ever again, unless I call them, access to my computer.  I do not know why he wanted access again, there is no money.  Infact my husband's account is overdrawn $44.00 and I only have $.46.  

Please people, I was told by Driver Support that POGO, Driver Support, MicroSoft, and any other company will never call you concerning your computer.  If you have a problem, you will have to contact them, they will never call.

Well, I have learned my lesson the hard way, never let anyone take over my computer.  Also, I am gonig to pray for this person, that Almighty Jehovah God will intervene and touch his heart that he will not have a desire to scam anyone else and give his life to him.