Complaint Review: MailPrimo (Email Service)

    Inbox x         Bizomart.com Helpdesk via email.kayako.com  Feb 2 (3 days ago)       to me         Tony Falasca,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We are very sorry for the inconvenience caused to you. We have received your query and we will get back to you with in next 24-48 hours. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. We really appreciate your patience with us.

   Ticket ID: 33165
   Subject: I Need My F*g Refund! You Wish to Play Games!!
   Department: MailPrimo
   Type: Task
   Status: Open
   Priority: Urgent

You can check the status of or update this ticket online at: bizomart.kayako.com/Tickets/Ticket/View/33165

Kind regards,

Bizomart.com Helpdesk


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Ticket summary:Tony Falasca: 


I dont have time for your Bulls*t! Sending surveys and every other F*g thing you have. REFUND!!! Stop Playing games! This can get very serious and I will bring in a attorney/Ripoffreport! or what ever I have to do! God Bless 

****
Tony Falasca,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We are very sorry for the inconvenience caused to you. We have received your query and we will get back to you with in next 24-48 hours. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. We really appreciate your patience with us.

Ticket ID: 33114
Subject: I Would Like My Refund Please! I Did Every Thing You Asked! 
Department: MailPrimo
Type: Task
Status: Open
Priority: Urgent

You can check the status of or update this ticket online at: bizomart.kayako.com/Tickets/Ticket/View/33114

Kind regards,

Bizomart.com Helpdesk


-- 
Ticket summary:
Tony Falasca: 

You asked me to take away the refund from Paypal, I did that, Then you sent a survey and I did that! I would like my refund Please. Thank you! 

Tony Falasca

******
Hello,

Thanks for reaching to us.

We are sorry to hear about the inconvenience caused to you.

I would like to inform you that I have checked but I am unbaled to fetch any details related to your purchase so please provide me your transaction details so that I can proceed your refund.

Feel free to reach us if you have any other questions, we are glad to help you.

Thank you for your cooperation.

Regards,
Pranshu Gupta
CRM Executive at Bizomart.com
Customer Success Team

Ticket Details
Ticket ID: 32358
Department: MailPrimo
Type: Task
Status: In Progress
Priority: Urgent

Helpdesk: bizomart.kayako.com

Tony Falasca 
Jan 29 (3 days ago)

to support 
Payment sent to Hector Suarez Valderrama
January 11, 2018 at 2:00:44 PM CSTTransaction ID: 27586094HR661190A
Payment Status: COMPLETED
Gross amount
-$67.95 USD
We have no postal address on file
Order details Quantity Price Subtotal
MailPrimo Pro
1 $67.95 USD 
$67.95 USD
Purchase Total $0.00 USD
Your Payment
Purchase Total$0.00 USD
Sales Tax$0.00 USD
Shipping Amount$0.00 USD
Handling Amount$0.00 USD
Insurance Amount$0.00 USD
Gross Amount-$67.95 USD
PayPal Fee$0.00 USD
Net Amount-$67.95 USD
Invoice IDMailPrimo Pro (1515700818)
Paid to
Hector Suarez Valderrama
The receiver of this payment is Non-US - Verified
hectorasuarezv@gmail.com
Payment Sent tohectorasuarezv@gmail.com
Note from Hector Suarez ValderramaMTUxNTcwMDgxNy0yODcyODctNjk2MjEtNzUuNjQuNDcuMTkz
Funding details
Funding Type: Bank Account
Funding Source: -$67.95 USD - FIRST TENNESSEE BANK ending in x-3513
Backup Funding Source: VISA ending in x-9671


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BizOmart HelpDesk - Pranshu via email.kayako.com 
Jan 29 (3 days ago)

to me 
Hello Tony,

We are very sorry for the inconvenience caused to you.

We have tried to refund your money but it is showing that you have filed a dispute on PayPal so that we are not able to issue the full refund from our side. because it is showing the status of your payment as REVERSED.

We request you to contact PayPal and withdraw the dispute so that we can issue a full refund from our side.

Thank you for your co-operation.

Regards:
Pranshu Gupta
CRM Executive at Bizomart.com
Customer Success Team

Ticket Details
Ticket ID: 32358
Department: MailPrimo
Type: Task
Status: In Progress
Priority: Urgent

Helpdesk: bizomart.kayako.com

Tony Falasca 
AttachmentsJan 30 (2 days ago)

to support 
See Attachment /Has Been Closed.

Thank You very Much.

Have a Blessed day!

Attachments area

Bizomart.com Helpdesk via email.kayako.com 
Jan 31 (1 day ago)

to me 
Tony Falasca,

This email concerns your recent ticket: Refund Please! (32358)

As part of our commitment to improving your customer support experience, we would like to know how you think we are doing.

Please take a moment to complete a short survey consisting of just a few multiple-choice questions.

It should take you no more than a minute to complete (we promise!).

To take the survey, click on the following link: bizomart.kayako.com/Tickets/Survey/Index/32358/g6epgyipbttu

Your feedback is very important to us and we really appreciate your time.

Thank you in advance,