Complaint Review: Luster Skin

I have read an advertisement on facebook by a company Luster skin to order free samples of two of their famous skin products for shipping charge of about 5 dollars.

I have never received any samples, but a month later I received a package with a cream and eye serum tha has no paperwork attached nor price or explanation. At the next month bank satatement I was shocked to be charged $100 for each of those products I have never ordered!

I called the number on the bank statement and it transfered  me to some Indian person who was trying to explain there was an agreement which is a lie and he cannot help other than cancel my account. No refunds possible, no returns. I was upset and kept complaining and he said he will talk to management and get back to me ans put me on hold. I a few min. he came back that all he can refund me 25%. I said it is not acceptable  I will report this company as a fradulent company steeling from people.

He put me on hold again and then he came back with an offer of 50% refund as a max. I am so upset that this is really happening! How many people were simply ripped of and someone made thousands of dollars or perhaps more and there is no justice to report them? I cannot believe that. What world do we live in? Scumbacks who are lying to people and stealing from them just to fill their pockets ? Does that make them happy? Can they sleep well? Can they walk around people knowing that any one of them can be their victims?